Clear Communication is Key

In a recent 360° interview for one of our clients, I encountered a fascinating perspective on communication. The interviewee remarked that our client communicates too much.

This might sound counterintuitive, especially since our coaching emphasizes frequent communication as a key ingredient for a high-productivity culture.

Upon closer examination, it became clear that our client’s eagerness to keep everyone informed led to a unique challenge: communicating in the moment. Here’s the catch: while this approach has its advantages – real-time updates, transparency, and responsiveness – it also comes with some downsides.

In some instances, our client would communicate concerns and issues without pausing to reflect, resulting in a follow-up with a solution shortly after. The lesson here? Timing and cadence are integral to communication effectiveness. If you’re naturally inclined to move swiftly, consider these nuggets of wisdom:

  • Pause at times to ensure your communication is truly efficient.
  • Reflect on whether a single, well-timed message could replace multiple rapid-fire updates.
  • Remember that sometimes, a well-timed moment of silence can speak volumes.

In the grand symphony of communication, timing and cadence are the conductor’s baton.


5 Actions of Positive Accountability
Accountability can and should be a positive experience! This book shows you how. 5 Actions of Positive Accountability will help transform you and your culture to set fair expectations, minimize unsatisfactory performance, and deal constructively with consequences.
Leading: The Way – Behaviors that Drive Success 
Outlines the importance of responding to, changing, and improving your behavior to become the best leader you can be.
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